Return Policy

Last Updated: October 5, 2026

At Osaka Online Halal Shop, we aim to provide our customers with quality products and a reliable shopping experience. This Return Policy explains when a product may be returned and how to request a return.

1. Return Eligibility

A return may be accepted if you receive an incorrect, damaged, defective, or incomplete product, subject to verification and applicable law.

2. Return Time

Please contact us as soon as possible after receiving your order if you believe a product is eligible for return.

3. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us with your order number and photographs of the product and packaging. We will review your request and provide further instructions.

4. Product Condition

Returned products should be in the condition in which they were received, where applicable. Products that have been used, damaged, opened, or improperly stored after delivery may not be eligible for return, except where a return or other remedy is required by applicable law.

5. Food and Perishable Products

For health, safety, and hygiene reasons, food and other perishable products may generally not be eligible for return once delivered, except where the product is damaged, defective, incorrect, or otherwise eligible under applicable law.

6. Return Approval

All return requests are subject to review. We may request photographs, order details, or other information before determining the appropriate resolution.

7. Return Shipping

Where a return is approved due to an incorrect, damaged, or defective product, we will provide appropriate instructions regarding the return process.

8. Refund or Replacement

After an approved return is reviewed, we may provide a replacement product or issue a refund according to the circumstances of the order and our Refund Policy.

9. How to Request a Return

To request a return, please contact our customer service team with:

• Order number
• Customer name
• Product name
• Reason for the return
• Photos of the product and packaging, where applicable

10. Contact Us

If you have any questions about our Return Policy, please contact us:

Osaka Online Halal Shop
Osaka, Japan
Email: info@osakaonlinehalalshop.com