Refund Policy

Last Updated: October 5, 2026

At Osaka Online Halal Shop, we aim to provide our customers with quality products and a reliable shopping experience. This Refund Policy explains when a refund may be available for your order.

1. Refund Eligibility

A refund may be available if you receive an incorrect, damaged, defective, or incomplete product, subject to verification and applicable law.

2. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery. Please provide your order number and photographs of the product and packaging where applicable.

3. Missing Products

If an item is missing from your order, please contact us with your order details. After verification, we may arrange a replacement or issue a refund for the missing item.

4. Order Cancellation

Order cancellation may be possible before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, subject to applicable law.

5. Refund Processing

Once your refund request has been approved, the refund will normally be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Non-Refundable Situations

Refunds may not be available for products that have been damaged, opened, used, or improperly stored after delivery by the customer, except where a refund or other remedy is required by applicable law.

7. Product Availability

If we are unable to fulfill an item in your order and a suitable replacement cannot be provided, we may issue a refund for the unavailable item.

8. How to Request a Refund

To request a refund, please contact our customer service team with the following information:

• Order number
• Customer name
• Product name
• Reason for the refund request
• Photos or other supporting information, where applicable

9. Contact Us

If you have any questions about our Refund Policy, please contact us:

Osaka Online Halal Shop
Osaka, Japan
Email: info@osakaonlinehalalshop.com